Résumé
The team take up the case of residents furious at being charged hundreds of pounds for fire safety upgrades they say are the managing agent's responsibility. Also on the programme, the grandfather who inadvertently crashed his electric vehicle into his elderly neighbour's house. Louise Minchin takes a driving lesson to experience just how different electric cars feel behind the wheel. And the team help the woman told to travel 200 miles to get her phone fixed after a software update all but killed the battery.
